Terms of Service

1. Acceptance of Terms

By accessing or using LeadProof (“the Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of Service

LeadProof is an AI-powered call quality auditing platform designed for insurance agencies. The Service provides:

• Automated transcription of uploaded call recordings
• AI-generated quality scores based on configurable scripts
• Performance dashboards and leaderboards for agency managers
• Coaching insights and follow-up tracking for sales teams
• Integration with telephony platforms (Zoom, and others)

3. Accounts and Access

Access to LeadProof is granted per organization. The account administrator is responsible for managing user access within their organization. You are responsible for maintaining the confidentiality of your credentials and all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in abusive usage, or attempt to circumvent access controls.

4. Your Responsibilities

• Legal compliance: You are solely responsible for ensuring that recording calls complies with all applicable laws in your jurisdiction, including TCPA, state two-party consent laws, and any industry-specific regulations. LeadProof does not provide legal advice.
• Consent (all-party & wiretap laws): You bear the sole, absolute, and non-delegable responsibility for obtaining the legally required, affirmative consent from all parties before any call is recorded, uploaded, or transcribed through the Service. This includes compliance with all-party consent and wiretap statutes such as the California Invasion of Privacy Act (CIPA) and the Illinois Biometric Information Privacy Act (BIPA). LeadProof is a recording, transcription, and analytics technology provider and does not obtain consent on your behalf.
• Acceptable use: You may not use the Service to upload content that is illegal, constitutes harassment, or violates third-party rights.
• Accurate information: You must provide accurate information when registering and using the Service.

5. AI Accuracy Disclaimer

LeadProof uses AI models for transcription and quality scoring. These outputs are provided for informational and coaching purposes only.

Important: AI scores and transcriptions may contain errors. They should not be used as the sole basis for disciplinary actions, compensation decisions, or legal proceedings without human review. LeadProof is a tool to assist human judgment, not replace it.

We do not guarantee specific accuracy rates for transcription or scoring, as performance varies based on audio quality, accents, background noise, and other factors.

6. Fees and Payment

LeadProof is currently offered in early access. Pricing tiers and payment processing will be introduced in a future update. When payment is enabled, all fees will be stated in USD and billed through our designated payment processor.

We will notify all active users at least 30 days before any paid plans take effect. Your continued use after that notice constitutes acceptance of the applicable pricing terms.

7. Data Ownership

Your data belongs to you. You retain full ownership of all call recordings, transcriptions, scores, and any other data you upload or generate through the Service. LeadProof does not claim any ownership rights over your content.

By using the Service, you grant LeadProof a limited, non-exclusive license to process your content solely to provide the Service to you. This license ends when your account is terminated and your data is deleted.

You may request a full export of your data at any time by contactingprivacy@leadproof.app.

Service Provider / Processor status.For the purposes of applicable U.S. data protection laws — including the California Consumer Privacy Act as amended by the CPRA (“CCPA”), the Texas Data Privacy and Security Act (“TDPSA”), and the Oregon Consumer Privacy Act (“OCPA”) — your organization acts as the Business or Controller, and LeadProof acts solely as a Service Provider or Processor handling personal information on your behalf and under your documented instructions.

In that role, LeadProof shall not: (a) sell or share personal information as those terms are defined under the CCPA, TDPSA, or OCPA; (b) retain, use, or disclose it for any purpose other than providing the auditing, transcription, and coaching Service; (c) retain, use, or disclose it outside the direct business relationship with you; or (d) combine it with personal information received from other sources except as permitted by law.

No cross-tenant AI training. LeadProof does not use your call recordings, transcripts, or metadata to train, fine-tune, or improve any foundational AI model across its customer base, and does not engage in profiling or automated decision-making beyond your documented instructions.

8. Intellectual Property

LeadProof and its original content, features, functionality, branding, and documentation are owned by LeadProof and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of our Service without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, LeadProof shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.

Our total liability for any claim arising from these Terms shall not exceed the amount you paid to LeadProof in the 12 months preceding the claim, or $100 USD if no payments have been made.

10. Indemnification

You agree to indemnify and hold harmless LeadProof from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) call recordings uploaded without proper consent from all recorded parties.

Without limiting the foregoing, you agree to fully indemnify, defend, and hold harmless DIGITALFACTORY2026 LLC and LeadProof from any claims, class actions, investigations, or statutory damages arising from your failure to obtain legally required recording or transcription consent, including under the California Invasion of Privacy Act (CIPA) and the Illinois Biometric Information Privacy Act (BIPA).

11. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Supabase, Vercel, Deepgram, OpenAI), or unforeseen issues may cause temporary downtime. We will communicate planned maintenance in advance when possible. LeadProof does not offer a formal Service Level Agreement (SLA) at this time.

12. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Service will cease and your data will be deleted within 30 days, per ourPrivacy Policy. Sections 4, 5, 7, 8, 9, 10, and 14 survive termination.

13. Changes to Terms

We may update these Terms as the Service evolves. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of LeadProof after the effective date constitutes acceptance.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Florida.

15. Contact

Questions about these Terms? Emaillegal@leadproof.app.